Tap On/Tap Off FAQs
What is the process to follow if a University employee or student were to report a lost or stolen pass?
Is there a replacement fee, and if so, how much?
Will the previous pass be deactivated so no one else can use it?
What happens when the card wears down over time?
Where can I get an Ed Pass?
Who is eligible for the Ed Pass?
How much does it cost?
When will my card be deactivated after graduation? Will I still be able to use the card during the summer months that I am doing practicum/research work for the UofU but not attending classes?
Can children ride with me on my pass? If so, at what age are they no longer allowed to use my pass?
I'm required to have other access cards while at the University. It is not efficient to have them in separate places. The UTA card cannot be punched and this is a problem. Could your office promote a card that can be held with these others?
Does 'mandatory' mean they will charge me if I ride without tapping, or can
they actually fine me for not using their tapping machines, even though I
have a valid pass?
What if I tap on at the beginning of the day and then never tap off? Could
they restrict my pass if I do that?
What is the process to follow if a University employee or student were to report a lost or stolen pass?
The process is the same as that for a lost or stolen parking permit. The person to whom the pass was issued needs to submit a form obtained at Commuter Services that the permit is no longer in his possession. (If subsequently found, it must be returned to Commuter Services.)
Is there a replacement fee, and if so, how much?
Yes: $80.00.
Will the previous pass be deactivated so no one else can use it?
Yes.
What happens when the card wears down over time?
If the card wears out through normal use, it will be replaced at no charge.
Where can I get an Ed Pass?
Ed Passes may be obtained at Commuter Services, in the Annex Building, or at the U Card office, in the Union.
Who is eligible for the Ed Pass?
The University of Utah has entered into a contract with the Utah Transit Authority to provide its students, faculty and staff access to TRAX, UTA buses and Frontrunner. In order to be eligible to obtain a pass, an individual must have a valid University of Utah ID Card, and: be a current employee of the University of Utah, or a matriculating student who has paid tuition and associated student fees for the current semester—including the transportation fee. This program is not available to retired employees, students enrolled in AOCE, OSHER, HB60, or other non-credit courses unless they register for classes as matriculating students and pay full tuition and all associated fees.
How much does it cost?
The cost varies depending upon the number of hours for which a student is registered. Those taking more hours pay more in student fees. Currently (January 2009) a student registered for 12 hours pays $23.16 per semester and a student registered for 20 hours pays $33.60.
When will my card be deactivated after graduation? Will I still be able to use the card during the summer months that I am doing practicum/research work for the UofU but not attending classes?
Although it may be changed in future years, our current policy is that UTA passes remain valid through the summer for students who complete Spring Semester as matriculating students. If they do not register for Fall Semester, their cards will be invalidated during August. Students' cards who attend Fall Semester but not Spring will be invalidated during January.
Can children ride with me on my pass? If so, at what age are they no longer allowed to use my pass?
The Ed-Pass is not transferrable to other persons and only exempts the individual from paying fare. Others accompanying a person with a University Ed-Pass must pay the posted UTA fare.
I'm required to have other access cards while at the University. It is not efficient to have them in separate places. The UTA card cannot be punched and this is a problem. Could your office promote a card that can be held with these others?
Both the University and UTA hope to be able to return to using your U-Card on UTA. However, this will not happen in the near future.
Does 'mandatory' mean they will charge me if I ride without tapping, or can they actually fine me for not using their tapping machines, even though I have a valid pass?
Your pass is valid only if you use it according to the policies established by the UTA. If you choose not to follow their rules, your pass may be revoked. The UTA will work closely with the University to make sure that the procedure is easy to follow and that people aren't penalized without due process.
What if I tap on at the beginning of the day and then never tap off? Could they restrict my pass if I do that?
Process includes each end of your trip. If you don't tap off, you'll likely be notified by the University of your need to do so.
